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Food-product policy draft

Return and Refund Policy

Food items are generally not returnable after delivery because safety and integrity cannot be verified once custody changes, subject to applicable consumer rights.

Draft version 0.1 · Updated 6 August 2026

When to contact us

Contact support for a wrong item, missing item, visibly damaged pack or genuine quality/safety concern within [CONFIRM COMPLAINT WINDOW]. Keep the order reference, packaging, batch details and clear photographs/video.

Assessment

Do not consume a product you believe is unsafe. We may ask that the product and packaging remain available for review. Opening or consuming beyond what is reasonably needed to identify an issue may affect what can be assessed.

Resolution

Replacement/refund eligibility, response time, resolution time and COD refund method are [CONFIRM BEFORE LAUNCH]. No refund is promised until the complaint is verified.

Not returnable

Change of mind, taste preference, incorrect customer address, improper storage after delivery or a substantially consumed product are generally not returnable, subject to law.

Contact

PARV FOODS AND PARTNERS · feedback@parvfoods.com · +91 8919638257. Grievance officer name and statutory response details: [CONFIRM BEFORE LAUNCH].